Centennial Auro Plumbing ("Centennial Auro Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use auroracoemergencyplumber.com (the "Website"), contact us, request plumbing services, or otherwise interact with us.
By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Contact Information
Centennial Auro Plumbing
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us using the information above.
Information We Collect
We may collect personal information directly from you, automatically through your use of the Website, and from service providers or third-party platforms you choose to use.
Information You Provide
When you call, email, submit a contact form, request an estimate, schedule service, enter a promotion, or otherwise communicate with us, we may collect:
- Name
- Phone number
- Email address
- Property or service address
- City, ZIP code, and service-area information
- Description of your plumbing issue or requested service
- Preferred appointment date or time
- Photographs, videos, documents, or other materials you choose to provide
- Communication history and service-request details
- Payment, billing, or financing information when applicable
Information Collected Automatically
When you use the Website, we or our service providers may automatically collect certain technical and usage information, such as:
- Internet Protocol (IP) address
- Browser type, device type, operating system, and device identifiers
- Pages viewed, links clicked, referring pages, and time spent on the Website
- General geographic location derived from IP address
- Website interaction and performance data
- Cookie identifiers and similar online identifiers
This information may be collected through cookies, log files, pixels, analytics tools, and similar technologies.
How We Use Information
We may use personal information to:
- Respond to service requests, estimate requests, questions, and customer communications
- Schedule, provide, manage, and follow up on plumbing services
- Confirm identity, service location, appointment details, and work authorization
- Prepare estimates, invoices, work orders, service records, and related documentation
- Process payments or coordinate approved financing options
- Communicate about appointments, service updates, inspections, invoices, offers, and customer support
- Improve our Website, services, communications, customer experience, and operations
- Monitor Website performance, prevent fraud, protect security, and address technical issues
- Comply with legal obligations, enforce agreements, and protect our rights, property, team members, and customers
- Send marketing communications where permitted by law and subject to available opt-out choices
We collect and use information only as reasonably necessary for the purposes described in this Privacy Policy, our service relationship with you, or as otherwise permitted or required by law.
Cookies and Similar Technologies
Cookies are small text files placed on your browser or device. We may use cookies and similar technologies to help the Website function, remember preferences, understand Website usage, improve performance, and measure the effectiveness of advertising or communications.
You may be able to control cookies through your browser settings. Disabling cookies may affect certain Website functions or features.
If Centennial Auro Plumbing uses advertising, analytics, or social-media tracking technologies that process personal information for targeted advertising, we will provide any opt-out options required by applicable law, including recognition of applicable browser-based universal opt-out signals where required.
How We Share Information
We do not sell personal information in exchange for money. We may share personal information with trusted third parties when necessary to operate our business, provide services, or comply with the law.
Categories of recipients may include:
- Employees, technicians, contractors, and authorized representatives who need the information to provide requested services
- Website-hosting, technology, email, communications, customer-management, and analytics providers
- Payment processors, financing providers, and billing-related service providers when applicable
- Advertising, marketing, or review-management providers, if used
- Manufacturers, suppliers, insurers, inspectors, permitting authorities, or warranty administrators when needed for a requested service
- Government agencies, law enforcement, courts, or other parties where disclosure is required or permitted by law
- A successor organization in connection with a merger, sale, restructuring, acquisition, or transfer of business assets
We do not authorize third parties to use your information for purposes unrelated to the services they provide to us, except where you separately agree or where permitted by law.
Marketing Communications
If you provide your email address or phone number, we may use it to communicate about your service request, appointments, invoices, customer care, promotions, and relevant plumbing services.
You may opt out of promotional emails by using the unsubscribe link included in the email or by contacting us. To opt out of marketing text messages, follow the opt-out instructions in the message, such as replying STOP, where applicable.
Opting out of marketing messages does not prevent us from sending non-promotional communications, including appointment reminders, service updates, invoices, safety notices, or responses to your requests.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, resolve disputes, meet legal and tax obligations, enforce agreements, and protect our business interests.
Retention periods depend on the type of information, the reason it was collected, customer and service history, legal requirements, and operational needs. When information is no longer needed, we will delete, anonymize, or securely dispose of it as appropriate.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system, electronic transmission, or storage method can be guaranteed completely secure. You provide information at your own risk, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights concerning your personal information. These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to lawful exceptions
- Request a portable copy of certain personal information
- Opt out of certain processing, including targeted advertising, the sale of personal information, or qualifying profiling
- Appeal a decision regarding a privacy request
How to Submit a Privacy Request
To submit a privacy request, call (720) 549-7099 or email centennialauroplumbing@gmail.com with the subject line "Privacy Request."
We may ask you to verify your identity before processing a request. If we deny your request, you may appeal by replying to our decision notice or emailing us with the subject line "Privacy Request Appeal." We will review and respond to your appeal as required by applicable law.
Colorado privacy law may give Colorado residents rights to access, correct, delete, and obtain a portable copy of personal data, as well as opt out of certain data processing. The Colorado Attorney General identifies the required privacy-notice categories and methods for exercising applicable consumer rights.
Children's Privacy
This Website and our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Third-Party Websites
Our Website may contain links to third-party websites, including map providers, social-media platforms, payment services, financing providers, manufacturer websites, and review platforms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of each third-party site before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, legal requirements, or business operations. Any update will be posted on this page with a revised "Last Updated" date.
Your continued use of the Website after an updated Privacy Policy is posted means that you acknowledge the revised policy.
Contact Us
For questions, concerns, or requests relating to this Privacy Policy, please contact: